Terms & Conditions

Welcome to Rawat Taxi Service. By using our website or booking any of our services, you agree to the following Terms & Conditions.

These terms apply to our taxi services, airport transfers, local and outstation travel, car rentals, bike and scooty rentals, tour packages, and other travel-related services.

1. Booking

• Customers can make booking enquiries through our website, phone, WhatsApp, or other available communication channels.
• A booking is confirmed only after we confirm the availability of the requested vehicle or service.
• You must provide accurate information, including your name, contact number, travel date, pickup location, drop-off location, and passenger details.
• Any change in booking details should be communicated to us as early as possible.
• Vehicle availability depends on the requested date, time, vehicle type, and route.

2. Taxi & Transportation Services

• We provide local, outstation, airport transfer, sightseeing, and pilgrimage transportation services.
• Pickup and drop-off times are based on the information provided at the time of booking.
• Traffic, road conditions, weather, government restrictions, vehicle breakdowns, or other circumstances may affect travel time.
• We are not responsible for delays caused by circumstances beyond our reasonable control.
• Customers should follow applicable traffic and safety rules during the journey.

3. Vehicle Allocation

• We try to provide the vehicle selected during booking.
• In certain circumstances, we may provide a similar vehicle of the same or suitable category.
• Vehicle images shown on the website are for reference and may differ from the actual vehicle provided.
• Vehicle allocation may depend on availability and operational requirements.

4. Car Rental

• Customers must provide valid identification and other documents required for the rental.
• The vehicle must be used only for lawful purposes.
• The renter is responsible for the vehicle during the rental period.
• Any damage caused through misuse, negligence, unauthorized use, or violation of rental conditions may result in additional charges.
• The vehicle must be returned at the agreed time and location unless a different arrangement has been confirmed.

5. Bike & Scooty Rental

• A valid driving licence and required identification may be requested before providing a rental vehicle.
• Customers must follow applicable traffic laws and safety regulations.
• The rented bike or scooty must not be used for racing, dangerous driving, or any unlawful activity.
• The customer is responsible for damage resulting from misuse or negligence.
• Helmets and other safety requirements should be followed as required by applicable law.
• Late returns may result in additional charges.

6. Tour Packages

• Tour package prices and inclusions depend on the package selected.
• Hotels, vehicles, sightseeing, meals, permits, guides, and other services are included only when specifically mentioned in the package details.
• Changes to hotels, routes, vehicles, or activities may be required because of availability, weather, road conditions, government restrictions, or other operational reasons.
• Any additional expenses not included in the package are the customer’s responsibility.

7. Fares & Payments

• Prices may vary depending on the vehicle, route, travel date, duration, season, and selected services.
• The final price will be communicated during the booking process.
• Additional charges may apply for extra kilometres, waiting time, parking, tolls, permits, entry fees, or other charges when applicable.
• Customers should confirm the final fare and inclusions before confirming their booking.
• Any advance payment or deposit requirement will be communicated at the time of booking.

8. Cancellation & Refunds

• Cancellation terms may vary depending on the service, vehicle, tour package, and booking conditions.
• Customers should contact us as soon as possible if they need to cancel or change a booking.
• Refunds, where applicable, will depend on the cancellation terms communicated at the time of booking.
• Certain bookings, special packages, or advance payments may be non-refundable.
• Any refund will be processed according to the applicable booking conditions.

9. Customer Responsibilities

Customers are expected to:

• Provide accurate booking information.
• Carry required identification and travel documents.
• Follow applicable laws and safety instructions.
• Treat vehicles, drivers, and rental equipment with reasonable care.
• Pay applicable additional charges.
• Avoid carrying illegal, dangerous, or prohibited items.
• Avoid using rented vehicles for unlawful activities.

10. Driver & Passenger Conduct

• Customers must treat drivers and staff respectfully.
• Abusive, threatening, violent, or unlawful behaviour will not be tolerated.
• Drivers may refuse a journey if they reasonably believe that continuing the journey could create a safety or legal risk.
• Passengers should follow the driver’s reasonable safety instructions.

11. Lost Items

Customers are responsible for their personal belongings during travel.

If an item is left inside a vehicle, please contact us as soon as possible. We will make reasonable efforts to help locate and return the item, subject to availability.

Rawat Taxi Service is not responsible for personal belongings that are lost, damaged, or stolen.

12. Force Majeure

We may be unable to provide or may need to modify a service due to circumstances beyond our reasonable control, including:

• Severe weather
• Landslides
• Road closures
• Natural disasters
• Government restrictions
• Strikes
• Traffic restrictions
• Vehicle breakdowns
• Public emergencies
• Other unforeseen events

In such situations, we will make reasonable efforts to provide an alternative arrangement where possible.

13. Website Information

We try to keep the information on our website accurate and up to date.

Vehicle images, prices, service descriptions, routes, availability, and other information may change without prior notice.

Website content should not be treated as a guarantee of vehicle availability or a fixed service unless confirmed with us.

14. Third-Party Services

Some bookings may involve third-party services such as hotels, activities, guides, payment providers, or other travel providers.

Their services may be subject to their own terms and conditions. We are not responsible for circumstances caused directly by third-party providers beyond our control.

15. Limitation of Liability

To the extent permitted by applicable law, Rawat Taxi Service will not be responsible for losses or delays caused by circumstances beyond our reasonable control.

This includes delays caused by traffic, weather, road conditions, government restrictions, natural events, or other unforeseen circumstances.

Nothing in these Terms & Conditions limits any liability that cannot legally be excluded under applicable law.

16. Changes to These Terms

We may update these Terms & Conditions from time to time.

Updated terms will be published on this page with a revised Last Updated date.

Your continued use of our website or services after changes are published means that you accept the updated terms, to the extent permitted by applicable law.

17. Governing Law

These Terms & Conditions are governed by the applicable laws of India.

Any disputes will be subject to the jurisdiction of the appropriate courts having jurisdiction over the matter.

18. Contact Us

If you have questions about these Terms & Conditions or your booking, please contact Rawat Taxi Service through the contact details provided on our website.

Rawat Taxi Service
Rishikesh, Uttarakhand, India

Email: Contact us through our website
Phone: Contact us through our website