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Return & Refund Policy

At Rawat Taxi Service, we aim to provide reliable taxi, car rental, bike and scooty rental, airport transfer, and tour services. This Return & Refund Policy explains our rules for cancellations, refunds, and service changes.

1. Cancellation by Customer

If you need to cancel a booking, please contact us as soon as possible.

Refund eligibility depends on:

Bookings cancelled at short notice may be subject to cancellation charges.

2. Advance Payments

Some bookings may require an advance payment to confirm the vehicle or service.

The refund of an advance payment depends on the cancellation conditions applicable to that booking.

Any non-refundable amount will be communicated to the customer before or at the time of booking.

3. Cancellation by Rawat Taxi Service

In rare situations, we may need to cancel or modify a booking due to:

If we cancel a confirmed booking and cannot provide a suitable alternative, we will discuss the applicable refund or adjustment with the customer.

4. No-Show Policy

If a customer does not arrive at the agreed pickup location or cannot be contacted within a reasonable waiting period, the booking may be treated as a no-show.

A no-show may result in the loss of the advance payment or applicable booking charges.

5. Late Arrival

If a customer arrives late or requests a delayed pickup, additional waiting charges may apply where applicable.

For airport or railway transfers, customers should provide accurate arrival details so that we can plan the pickup properly.

6. Change of Booking

Customers may request changes to:

Changes are subject to availability and may result in additional charges.

A change requested close to the scheduled service time may be treated as a cancellation and new booking.

7. Car, Bike & Scooty Rentals

For rental services, the applicable refund depends on the rental period, cancellation time, advance payment, and rental conditions agreed at the time of booking.

If a rented vehicle is returned early, the unused rental period is not automatically refundable unless we have agreed otherwise.

Damage, fuel, late-return, traffic fines, or other applicable charges may be deducted from any refundable amount.

8. Tour Package Refunds

Refunds for tour packages depend on the services included in the package.

If the booking includes hotels, permits, activities, transportation, or other third-party services, their cancellation and refund rules may apply.

Non-refundable amounts paid to third-party providers may not be refundable.

9. Refund Processing

Once a refund is approved, we will process it through the applicable payment method or agreed method.

The time required for the refund to reach your account may depend on the payment provider or bank.

We are not responsible for delays caused by banks or payment gateways after the refund has been processed by us.

10. Non-Refundable Charges

Certain charges may be non-refundable, including where applicable:

The applicable charges will depend on the booking.

11. Refund Requests

To request a refund, please contact us with:

We may ask for additional information to verify the booking.

12. Contact Us

For cancellation, return, or refund-related questions, please contact Rawat Taxi Service through the contact details provided on our website.

Rawat Taxi Service
Rishikesh, Uttarakhand, India

Email: Contact us through our website
Phone: Contact us through our website